Last updated: May 3rd, 2026
These Subscription Terms & Conditions (“Terms”) apply to all recurring subscription purchases made through www.tryrise.org. By subscribing, you agree to the following terms.
Monthly subscriptions are shipped to your Shipping Address every twenty-five (25) to twenty-seven (27) days, depending on your product, to ensure you receive your next month’s supply of product promptly, preventing any interruptions in treatment. If you find yourself with a surplus of product, you can request to pause your subscription at any time. We recommend using your latest month’s supply for the best treatment efficacy. Your subscription will automatically renew each month on the date of your original purchase unless you cancel prior to the renewal date.
If you are enrolled in the Subscription and/or Auto-Replenish plan, and have provided a valid payment method, each payment will be automatically processed at the time of each subscription renewal or installment and be billed to one of the payment methods provided on the Account Info tab of the My Account page online.
After signup, your My Account page will show your last order date and future payment date(s) under the Subscriptions tab. You can change address, renew, or change payment method from this page by logging in. ANY ORDER(S) IDENTIFIED AS “PROCESSING” OR “SHIPPED” ON YOUR UPCOMING PAGE, HOWEVER, CANNOT BE CANCELED.
In order to cancel your upcoming order before it is processed or shipped, you must contact Rise Inc. at least three (3) days before the next billing date. You also have the option to postpone your next billing date by logging in and adjusting the date under the Subscriptions tab of the Your Account page any time before the order is placed. You will be responsible for all the charges related to any order identified as “PROCESSING,” “SHIPPED,” OR “COMPLETED” prior to the cancellation of your subscription.
If you are enrolled in the Subscription and/or Auto-Replenish plan and have provided a valid payment method, each payment will be automatically processed at the time of each subscription renewal or installment and be billed to one of the payment methods provided on the Account Info tab of the My Account page online.
IF YOU WISH TO CANCEL YOUR PARTICIPATION IN THE AUTO-REPLENISH PLAN, YOU MUST CONTACT CUSTOMER SERVICE AT LEAST THREE (3) DAYS PRIOR TO THE NEXT DATE OF BILLING (“BILL DATE”) TO ENSURE YOUR ORDER DOES NOT PROCESS.
You may do so by contacting Rise Inc. or by giving us an email at customercare@tryrise.org anytime Monday through Friday between 6 am and 5 pm PST.
Account Activation and Inactivity
Rise Inc. reserves the right to cancel or deactivate your account and any associated subscription if your account remains inactive or unverified for more than 120 consecutive days following purchase or initial registration. In such cases, no refunds will be issued unless explicitly requested within the 120-day window. Accounts canceled due to prolonged inactivity are not eligible for refunds unless a valid refund request is submitted within 120 days of purchase.
If you are dissatisfied with your Rise Inc. product or service for any reason, please contact us at customercare@tryrise.org. Depending on the circumstances, we may replace any products ordered or provide you a full or partial refund of the purchase price at our sole discretion. Before we provide you a refund, replacement, or Credit, we may require that you return the product at your own expense and/or submit photographic documentation demonstrating the reasoning behind your dissatisfaction. All refunds will be made to the payment method used to purchase the order you are returning.
Returns for prescription products are limited to the most recent monthly supply. Non-prescription (OTC) products are not eligible for return unless defective or otherwise approved by Rise Inc. in its sole discretion.
You are responsible for inspecting all Products for any damage or other issues upon delivery. You must contact Rise Inc. at customercare@tryrise.org within 7 days of receipt of the product to enable us to research and replace any damaged product.
Returns must be made within 30 days of the date your order was delivered. Refunds are limited to the amount paid for that month’s product. You are responsible for shipping unused portions of the product in its original packaging back to Rise Inc., and further are responsible for the shipping and handling costs of the return. Please contact us at customercare@tryrise.org to discuss eligibility for a replacement or refund at our sole discretion.
Money-back Guarantee: We provide customized hair loss treatments designed to help restore your hair. While we are committed to assisting as many people as possible, we recognize that our solutions may not be the best fit for everyone. If you are not satisfied with the prescription Product within 6 months of starting treatment, contact Rise Inc. at Rise Inc. to adjust and/or cancel your subscription with the subject line “Guarantee Return Request” and follow the return shipping instructions we provide back to you. Be sure to include the order number in the email, along with any pertinent details of your return request. All returned Products must be in their original packaging. In order to receive a refund, the order numbers on the packaging and the Product label must match. After we receive the returned Product, we will issue you a refund for the price you paid for such Product (less any applicable shipping and handling charges as well as other fees).
The 6 Month Money-Back Guarantee is limited to a refund on your most recent month’s supply. This means that you have 6 months to return your most recent month’s supply for a refund if you’re unsatisfied for any reason. Please note that the guarantee applies only to your most recent month’s supply, not the entirety of your subscription and/or bundle. This guarantee does not apply to non-prescription (OTC) products.
Rise Inc. offers complimentary shipping on all orders via USPS First Class at no additional cost to you.
Prescription (Rx) orders are compounded fresh to order. Non-prescription (OTC) orders may ship separately. Please allow at least 2-3 business days for processing and preparation before shipment. Your first prescription (Rx) order will not be processed or shipped until you’ve uploaded all required documents for verification (i.e., driver’s license and photograph(s) of your Head and Hairline). Once shipped, orders typically arrive within 3-5 business days.
All orders are shipped in discreet packaging with no indication of the contents on the outside of the package.
Billing and shipping intervals are set at 25 days by default to ensure timely receipt of your medication and that you always have the freshest formulation for optimal effectiveness. You can reschedule upcoming orders at any time under the ‘Subscriptions’ tab of your account page or by contacting customer service at customercare@tryrise.org.
If you have any questions about these Terms, please reach out to our support team: customercare@tryrise.org
